Digitalization & New Technologies

Offerings for digital assistants in service are currently booming. No wonder – they offer many advantages, can make the service easier and increase the qualifications of employees. For this to work, digital assistance applications must be as simple as possible, but effective. A clever solution has been developed for this. SERVICETODAY editor Michael Braun asked Business Development Manager, Martin Jung, about the concept behind the new Twin Assist® solution and how service organizations can benefit quickly.

Companies remain worryingly oblivious on the eve of tightening EU cybersecurity legislation. Especially for industrial equipment and consumer devices, redesign is becoming urgent. A dozen of cybersecurity directives or regulations are starting to apply over the next few years. Non-compliance with these will turn sales of existing products and digital services illegal. That’s why decision makers and product developers in both device and software sectors will now need to understand the new legislations and start preparing.

Flexibility is the capacity to adjust to short-term change, quickly and positively. In a world that is changing in a fast pace, it’s now more important than ever to be flexible. Because when you’re flexible, you’re versatile, resilient and fit for the future.

Bringing connectivity to all kinds of devices offers a vast number of benefits. However, adding Internet capability makes the product design way more complex.

Machine systems are designed to simplify translation and achieve better results. Technical information is suitable for this because it has a high degree of repetition and standardized texts.

Industrial companies implementing new digital innovations must pay growing attention to regulations. The European Union, United States, international industry organisations, and standardisation bodies will soon introduce plenty of regulations, especially for cybersecurity. They will affect almost all industries that develop embedded devices and digital services. What regulations must you be aware of to avoid trouble?

In today’s heavy industries connectivity is a must to enable services such as remote maintenance on a global scale. However, selecting the optimal technology to establish connections can be challenging in industrial environments. What kinds of factors need to be considered?

Most of us are accustomed to handling things quickly and independently, usually on a mobile device or online, both at home and work. B2C self-service solutions have swiftly become a part of our everyday lives.

Equipment manufacturers have always provided also services. However, the transformation of manufacturers into service providers is accelerating. The buyer of the device is already beginning to assume that digital value-added services will be provided with the product. A service model that brings a steady income stream enables rapid growth in revenue for the equipment manufacturer. Some manufacturers are switching to a subscription-based model with their devices, whereby the customer no longer owns the equipment but pays a monthly fee for the product and its upkeep.